![]() The young lady that was working at the Elite check-in desk on late afternoon. I WOULD LIKE TO THANK THE FOLLOWING INDIVIDUALS FOR MAKING OUR VACATION VERY COMFORTABLE AND ENJOYABLE. I could go on and on about how great these resorts and the staff are, but I believe everyone should see and experience it all on their own. There is a shuttle service several times a day between all the resorts, so the guests can enjoy the facilities in other resorts, if they wish. There is also a full scale Spa in every resort as well as a very luxurious Spa at the Golf course area. There is also daytime entertainment in the pool area. ![]() Ana Martha Mejia who is very kind and welcoming, and will treat you like a family).The nightly entertainment is just great, with a variety of nightly shows for all week. ), the food is very tasty and there is always something for every taste. There are several restaurants at each resort (Japanese, Indian, Spanish, Italian &. ![]() Every room also has a large jacuzzi, and a fully stocked fridge (water, soft drinks, and beer), and there is also an alcohol dispenser cabinet which usually has 3 types of alcoholic drinks. Every room has great views of either the beach, or the pools, or the inner garden areas. The hotel accommodations (whether you choose presidential Suite or Regular Room) are very luxurious, stylish, roomy and comfortable. This resort is just perfect in all aspects and WILL NOT disappoint. MOON PALACE SUNRISE is an All Inclusive Resort and is part of a larger Resort Complex called Moon Palace Cancun, which also includes Moon Palace Nizuc, Moon Palace Grand, and the Moon Palace Golf/Spa Complex and its all located a very short ride (about 15 minutes) from the Cancun International Airport. and for the past 20 + years we have chosen the MOON PALACE SUNRISE. We have been going to Cancun / Moon Palace for vacation since 1995. Hilton Grand Vacations Club on the Las Vegas Strip.Hilton Hawaiian Village Waikiki Beach Resort.Hotels near Mera Lounge Terminal 4 (nacional).Hotels near Riviera Cancun Golf & Resorts.Adults Only and Adult Friendly Resorts Cancun.This resort is worth it, but I can’t call it five star because of the sleazy time share people. Heck, I gave the lady who cleaned our room $20 one day because of all she did for us. That being said, it’s great, it’s nice, and you better bring a lot of money for tipping because the staff deserve it. A five star resort would not allow guest to be treated like that. Then, as we were walking up the stairs to leave (the food was really good there as was the hibachi show) I saw another waiter bringing his hibachi table sushi! What the hell? Anywho- the only real reason I am giving this resort a 4 star review instead of 5 is because of the darn time share people!!!! They are awful! I get asking me once, maybe twice if I wanted to talk, but I was asked like 10 times a day. He was not friendly, and he wanted us out. Not speaking to me much for the rest of dinner. I asked if I could go get it and the waiter walked away from me very rudely. We wanted to get sushi and were told we could only get that upstairs. We only had one tacky experience with a waiter and that was at the Asian hibachi restaurant. ![]() Again, staff from the front door valet to the pool were amazing. I ended up having to go to the bar and get my own drinks, and the bartender was kind of a jerk. However, when we laid out by the beach we never could get a server. We rented a cabana by the pool one day, and the service there was great. As was the young lady we made body scrubs with. The gentleman who helped us with that was great. It’s a must do! The zen room an hour before is included and was like another service on its own. Lady with glasses and a man with short hair- those two remember our ice cream order daily, and made the best coffees! Patricia and Veronika at the spa made our experience there unforgettable. Evens room service was good! Every staff member at the coffee is incredible. I’m picky and none of the food her tasted all inclusive. He communicated with me so well, and when we arrived he had our room decorated for it! Food is great all over this resort. I wanted ideas for my husbands birthday there. Before we left home, I contacted Marco at the resort via email. This place is AMAZING! The staff easily put this place as a five star resort.
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